Privacy Policy for Poinciana Hotel

Effective Date: 11/01/2026

Introduction

At Poinciana Hotel, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information.

Information We Collect

We may collect the following types of information:

1. Personal Information:
   • Name
   • Contact details (email, phone number)
   • Payment information
   • Travel preferences
2. Non-Personal Information:
   • Browser type
   • IP address
   • Pages visited on our website
   • Time and date of visits

How We Use Your Information

We use your information for the following purposes:

• To provide and manage our services
• To process your bookings and payments
• To communicate with you about your reservations
• To improve our services and website functionality
• To send promotional materials and updates (if you have opted in)

Disclosure of Your Information

We may share your information in the following circumstances:

• With trusted partners who assist us in providing our services (e.g., travel agencies, payment processors)
• To comply with legal obligations or respond to legal requests
• In connection with a merger, acquisition, or sale of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights

You have the following rights regarding your personal information:

• To access the information we hold about you
• To request correction of any inaccurate or incomplete information
• To request deletion of your personal information
• To object to the processing of your data

To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. We encourage you to review this policy periodically for any updates.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 Poinciana Hotel
Azizyah, Makkah, Saudi Arabia
marketing@alrefaa.co
+966 9200 10417

By using our services, you acknowledge that you have read and understood this Privacy Policy. Thank you for choosing Poinciana Hotel!